Frequently Asked Questions

Product Questions: As a retailer with 15,000 products, we do not know these products like the manufacturers do, so the best people to ask for product questions are the manufacturers.

Whenever possible, we will list and link to additional product information and the websites or customer service numbers.

For shipment and shipping questions, please try to first track orders using the tracking email and number.

NOTE: If UPS label is created and not yet shipped, that means the product is on backorder and will be shipped as soon as we get it.

Route truck delivery normally takes 4-8 days to be delivered and does not have a tracking number. We can't help with tracking; they are much cheaper and the trade-off is speed and tracking. We are trying to be able to track them.

Warehouse pickup ($10) is only available on some products from some warehouses.

Terminal pickup: This is when we ship a pallet to a local freight warehouse instead of shipping to your house with residential and liftgate charges; it normally saves $150. You will still be charged the LTL rate calculated online when it is calculated without (R0 and (L) for residential and liftgate. When these orders are made, we email you a paper called a BOL for you to print with the address for you to pick it up from.